Frequently Asked Question

Why can't I access my hosted desktop?
Last Updated 3 years ago

Are you able to browse the internet?
You need a stable internet connection to connect to your hosted desktop – try accessing a webpage that has regular updates – ie BBC News

Your Local Network
Do you have other users in your office connected okay? Are users from another office or who work from home connected okay?
If other users can connect, then this issue could be with your computer and/or the local network.

If after all this please call us and we will assist you.

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