Frequently Asked Question
Why can't I access my hosted desktop?
Last Updated 3 years ago
Are you able to browse the internet?
You need a stable internet connection to connect to your hosted desktop – try accessing a webpage that has regular updates – ie BBC News
Your Local Network
Do you have other users in your office connected okay? Are users from another office or who work from home connected okay?
If other users can connect, then this issue could be with your computer and/or the local network.
If after all this please call us and we will assist you.
You need a stable internet connection to connect to your hosted desktop – try accessing a webpage that has regular updates – ie BBC News
Your Local Network
Do you have other users in your office connected okay? Are users from another office or who work from home connected okay?
If other users can connect, then this issue could be with your computer and/or the local network.
If after all this please call us and we will assist you.