Frequently Asked Question
Why can't I print from my hosted desktop?
Last Updated 3 years ago
There are a few simple things you can try before contacting support.
Log out of your hosted desktop via the Start button - log out, once done log back on and try printing
Are you able to print to the printer outside of your hosted desktop? If not there may be a problem with the printer itself in which case your local IT support may need to look into this.
If you are still having problems after the above tests please email us at support@gocloud.co.uk and a member of the support team will be happy to assist.
Log out of your hosted desktop via the Start button - log out, once done log back on and try printing
Are you able to print to the printer outside of your hosted desktop? If not there may be a problem with the printer itself in which case your local IT support may need to look into this.
If you are still having problems after the above tests please email us at support@gocloud.co.uk and a member of the support team will be happy to assist.